Terms & Conditions

These terms and conditions apply to our relationship. By using this website, you agree with "All About Birth" to be bound by these terms and conditions.

Disclaimer & Liability
Under no circumstances shall All About Birth be liable for any direct or indirect losses or damages arising out of, or in connection with, the use of the products sold on this website. Applicable law may not allow the limitation of liability set forth above; in which case you agree that in the event of any liability owing by All About Birth resulting from any aspect of our relationship for any reason, such liability shall not exceed the price paid by you. If we have any disputes, you agree that they will be resolved in courts in the City of Windsor, under the laws of the province of Ontario.

The material on this website is for informational purposes only. Please consult your health care provider with any questions you may have about your pregnancy, birth, or the use of any personal care products. The descriptions of the products on our website do not constitute medical advice. Links to other websites do not constitute a recommendation or endorsement by All About Birth, and as such the use of the services of independent practitioners featured on this website is undertaken at the user’s own risk, unless specifically stated otherwise. Furthermore All About Birth does not warrant the accuracy, adequacy or completeness of any information contained on this website, including links contained within it. In addition, All About Birth accepts no responsibility for any interference or damage to the user’s or other computer systems which arises in connection with the use of this or any linked website.

Herbs, essential oils and homeopathy have been used effectively for centuries and are not regulated by the FDA. Information provided on this website is not intended to diagnose, treat, cure, or prevent any disease. All About Birth makes no claim or guarantee of a specific result from the use of any herbs or homeopathy or essential oils. By purchasing and/or using any herb, oil or homeopathic remedy products from All About Birth, it is implied that you have read and understand the risks of using these products and therefore release All About Birth from any and all liability. Please do your own research and discuss with your healthcare provider before using these products. All information contained on the website, including information relating to medical and health conditions, products and treatments, are for informational purposes only. It is often presented in summary form and is not meant to be a substitute for the advice provided by your own physician, midwife or other medical professionals.
Ordering Policy
We accept orders through our secure store online. Our web site is secure for placing orders online with credit card and PayPal payment methods. All orders placed will be charged in Canadian dollars. All About Birth will never sell or share customer addresses or contact information. Prices and availability are subject to change without notice. We will make every attempt to notify you if pricing or availability will affect your order. All orders must be prepaid before being fulfilled. Orders cancelled after they have shipped will incur the fees listed under returns.
Return Policy
You may return new, unopened items sold and fulfilled by All About Birth within 14 days of delivery for a full refund. Items should be returned in their original packaging. If the return is a result of our error we will pay for the shipping, if it is not due to our error, then the customer will pay for return shipping, as well as the original cost of shipping (if original shipping was free to the customer). Before making a return, please contact us by phone or email, and quote the original invoice number. Any refunds will be refunded in the form of the original payment method used by the buyer.
If you cancel your order before it is processed, you will receive a full refund. If you cancel your order after receiving your tracking information, but before it is shipped, you will receive a refund, minus a $25 processing/cancellation fee.

Home Birth Supplies
For hygienic reasons, all home birth supplies and water birth supplies, defined as all items within the 'Home & Water Birth' or 'Custom Birth Kits' categories of the boutique, are final sale.

Birth Pools
Birth Pool in a Box birth pools have single use or one year warranties. Any manufacturer's defects need to be reported within 30 days of delivery. It is HIGHLY recommended that pools be opened and inspected well prior to a due date so that if there is a manufacturing defect it can be replaced well in time for the birth. If a pool is purchased second-hand, the warranty is no longer in effect, even if it is within the first use or one year from the original purchase. Only an original purchaser can make a warranty claim.

La Bassine birth pools have a single use or one year. Defects need to be reported within 14 days of delivery. It is highly recommended that pools be opened and inspected prior to your due date so that if there is a defect, the pool can be replaced in time for the birth. Only an original purchaser may make a warranty claim.

Passages Pools have a 2 week manufactuers waranty from the date of purchase. The manufacturer will replace any unused pool within 2 weeks of receipt of purchase if it arrives in any way damaged or unusable. Please test your pool upon receipt to ensure it is in top condition. Please note that the intended use for these pools is for use by a single owner. They are not meant to rented, sold, or lent out after being used.
Due to the intended use of the pools, sales on all types of birth pools are final! Refunds will only be offered as long as the order has not shipped. Once it is shipped, pools may not be returned to All About Birth for a refund.

Manufacturer's Defect

Defects covered under warranty are usually handled directly by the manufacturer.  Please contact All About Birth to determine how to return a product with a manufacturer's defect.  All About Birth does not cover the costs associated with the return of a product  under Manufacturer's Warranty.


Gift Certificate and Sale Items
All sales on clearance items are final sale and not refundable. This includes any short term promotions found in our 'Sales & Promotions' section at the time of purchase, as well as items bought as a part of a presale. Items purchased with gift certificates can only be returned for store credit, not a refund.
Exchange Policy
If you received a faulty item and need to exchange it for the same item, please contact us within 14 days to request a replacement. If you would like to exchange an item for a different one, please return the original item and you will be refunded your original purchase price once we receive the item. You do not have to wait for us to receive the original item before placing the new order.
Shipping
Please note that we ship to Canada only! There is no international shipping offered at this time.

All orders normally ships from our office in Windsor, ON within 3 business days, however if I am at a birth it may take just a bit longer. We cannot guarantee that everything is in stock at all times, so if for any reason the products you have ordered are unavailable, you will be contacted by email within 1 business day.

We use Canada Post to ship all orders, and shipping costs are dependent on the size and weight of your package, as determined by Canada Post. We do not make a profit on shipping, and charge you only what it costs! Birth pools are charged a different flat rate shipping fee due to their size and weight. All orders over $150 (excluding birth pools) receive free shipping. Some restictions, such as shipping to remote locations, may apply.

If you choose our free pick up option for Windsor area residents, you will be able to pick up your order in Walkerville Monday through Friday from 10am to 4pm.You will be sent an email letting you know when your package is ready and what pick-up times are available.

All About Birth aims to reduce our environmental impact by using minimal packaging, reusing packaging whenever possible and constantly researching alternative packaging options. Are you wondering why you’ve received a box with lots of scratched out lettering? It’s most likely because it was first used by one of our suppliers to ship us inventory. And because many of our suppliers are environmentally conscious as well, the box you received may have been on numerous journeys before arriving at your door step.

All About Birth does not assume liability or responsibility after packages have been dropped off at the Post Office and we provide you with your tracking number. Please be sure to provide us with the correct address. Any fees for items returned for wrong addresses will be charged to the customer. If packages are returned due to an incorrect address that the customer provided, the customer will have the choice of either paying the return fee plus the cost to ship it back, or to get a refund minus an admin fee of $15, the fee from Canada Post for returning the shipment, and the cost of original shipping (if it was originally paid by All About Birth).
Stock Policy
If an item is out of stock, but this information has not been reflected on the website, then we will offer a refund, exchange, or a later shipping option.
Website Error Policy
We all make mistakes, and sometimes there are errors on the website. This could be in description, price, shipping quotes, or in other aspects. In cases where shipping is grossly under-calculated, the customer will be contacted as soon as possible to figure out a solution. All About Birth cannot guarantee that a miscalculated price will be honoured, and may opt to refund the customers money if no other solution is available.
Contact Us
If you have any questions or concerns regarding the use of our Terms and Conditions, or the use of this website, please contact us directly and we will try to resolve any issues you may have.

ABOUT STORE

Our online boutique provides natural pregnancy, birth, and post-partum supplies to doulas and expectant parents across Canada.

Tel: 519.551.0880

Email: info@allaboutbirthboutique.ca

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